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Remote video diagnostics for field-service teams

Before you send the truck, send a camera link.

ServiceCam lets service companies see the customer's issue live, capture photos, record the call, and create a cleaner service record, without making the customer download an app.

Start No-Card Trial Send yourself a test camera link
No customer app download Live technician guidance Notes, captures, and recordings in one ticket

Owned and supported by Small Business AI Guys for HVAC, plumbing, electrical, appliance, and field-service teams that need a clearer field service camera app workflow before dispatch.

01 See the issue before you dispatch.

Use customer video to spot visible failures, model details, and installation conditions before the on-site visit starts.

02 Keep the customer experience simple.

The customer opens the secure link in the mobile browser and gets guided to the right view without downloading an app.

03 Document the work while it is live.

Save captures, notes, and call media while the technician is guiding the view.

04 Hand off a usable record.

Callbacks, escalations, and manager review all start from one clean ticket record instead of a scattered text thread.

What happens after you click

The Starter trial starts from one short form.

Create the account with no card, open the workspace, then verify your email before sending customer links by text or email.

01 Create the account

Enter your company name, first name, email, password, and optional promo code to start Starter.

02 Open the workspace

Go straight to the dashboard and build the first ticket without waiting on inbox confirmation.

03 Verify before sending links

Copy Link works right away. Text and Email Link unlock after the owner email is verified.

Product proof

See the actual workflow before you roll it out.

These are the real screens your office, technician, and customer work through on a live support call.

ServiceCam dashboard intake preview
Open the ticket with the real intake flow

Customer details, issue notes, queue actions, and locality stay tied to the same support record.

ServiceCam live ticket workspace preview
Guide the camera inside the live workspace

Give the technician the customer view, notes, link actions, and capture tools inside one session surface.

Portrait browser view No app install Pinch to zoom
Connected Your technician is guiding this session

Stay in portrait view while they guide the camera and save the right evidence.

Use the on-screen controls during the call.

Keep the customer side simple

The customer sees the same portrait browser session they use on the call, with a guided camera view and a few clear controls instead of a meeting-room workflow.

Core features

Everything needed to work one support ticket cleanly.

Keep intake, live video, notes, captures, recordings, reporting, and exports in one service workflow instead of juggling separate tools.

Customer camera link

Explain the browser-based join flow and why “no app install” matters for service operations.

How it works

A clean support flow from first look to finished record.

The workflow starts with intake, moves through the live ticket, and ends with reporting and a usable handoff record.

01

Open the ticket and send the secure link

Start the case from the dashboard and text or email the customer link in seconds.

02

Guide the customer camera live

Direct the customer to the right angle, capture stills, and document the issue as it is happening.

03

Wrap with reporting and exports

Leave the call with analytics, saved files, notes, and a cleaner record for callbacks and escalations.

Trade use cases

Built for the trades that lose time and margin when the first dispatch is blind.

Choose the trade that looks like your operation and see how ServiceCam fits the real service call, not just a generic remote-video scenario.

HVAC remote diagnostics

Inspect cooling, refrigeration, airflow, and visible hardware conditions before the truck rolls.

Reefer remote diagnostics

Capture visible refrigeration conditions, display codes, seals, panels, and site access context before dispatch.

Appliance repair triage

Inspect washers, dryers, ovens, refrigerators, and control panels remotely with a browser-based link.

Plans built for the trade

Pick the ServiceCam.Pro setup that fits how your shop actually runs.

Start with a single truck, move up when you need more users and more live calls, and keep the library sized to the volume your team is really creating.

7-Day Free Trial

Start Starter with a 7-day free trial and no credit card. Add payment before the trial ends to keep ServiceCam running.

Start No-Card Trial
Single truck

Single Truck

Built for owner-operators and one-tech shops that need a clean remote support workflow.

$19/month

+ applicable taxes

  • 50 GB service library
  • 1 live call at a time
  • 1 user
  • Notes, photos, recordings, and exports
Start no-card trial
Growing crew

Crew

For growing service companies running a few techs, a dispatcher, and more than one live issue at a time.

$79/month

+ applicable taxes

  • 250 GB service library
  • Up to 5 live calls at once
  • Up to 5 users
  • Best fit for small office plus field teams
Start paid signup
Multi-shop

Multi-Shop

For larger service operations that need multiple crews, larger storage, and room to scale.

$139/month

+ applicable taxes

  • 1 TB service library
  • Up to 10 live calls at once
  • Up to 10 users
  • Good fit for larger companies and multi-location shops
Start paid signup

Current monthly plans are $19, $79, and $139. Starter includes a 7-day no-card trial. Crew and Multi-Shop require payment setup immediately at signup. All plans use the same browser-based remote diagnostics workflow. Need help sizing a plan, rollout guidance, or a larger deployment? Reach out at support@servicecam.pro. Review Terms, Privacy, and Payment Policy.

FAQ and resources

Answers for owners, dispatchers, and technicians.

Review pricing, rollout details, workflow questions, and support policies before you put the product in front of the team.

About ServiceCam.Pro

See who runs the product, what it is built for, and how it fits under the Small Business AI Guys umbrella.

Contact and next steps

Give prospects and current customers a clean way to ask pricing, rollout, and support questions.